Customer Testimonials

⭐ 1 Star – Extremely Disappointed in the Service Department I purchased a 2026 Grand Wagoneer, and I never imagined that something as simple as its first oil change would turn into this kind of nightmare. My fiancée took our Wagoneer to Collierville Chrysler Dodge Jeep Ram for its first oil change. Shortly afterward, we noticed oil leaking from the vehicle, leaving a large oil stain in our garage. We took it back, and the technician told us there were two seals on the oil filter and removed one. We thought the issue was resolved, but we noticed oil leaking AGAIN. We returned ... Read More

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Google - Nov 13, 2026

⭐ 1 Star – Extremely Disappointed in the Service Department I purchased a 2026 Grand Wagoneer, and I never imagined that something as simple as its first oil change would turn into this kind of nightmare. My fiancée took our Wagoneer to Collierville Chrysler Dodge Jeep Ram for its first oil change. Shortly afterward, we noticed oil leaking from the vehicle, leaving a large oil stain in our garage. We took it back, and the technician told us there were two seals on the oil filter and removed one. We thought the issue was resolved, but we noticed oil leaking AGAIN. We returned to the dealership, and this time we were told the oil filter was loose. Unfortunately, that wasn’t the end of it. We noticed oil leaking yet AGAIN and had to return for a THIRD time after the original oil change. Once again, we were told the oil filter was loose. This time, they had a mechanic replace and tighten the filter. You would think after all of that, someone would have made sure everything was right before returning the vehicle to us. Apparently not! When I drove the Wagoneer home, there were no warning lights. However, when I started it later to get on the road to pick up our daughter from college, the “Add Oil” warning came on. After everything we had already been through, the vehicle was apparently returned to us without the oil being properly topped off. FOUR visits for ONE routine oil change! This is beyond frustrating and completely unacceptable. We’re talking about a brand-new, expensive vehicle that has now experienced multiple oil leaks and a low-oil warning because of repeated service issues. My biggest concern is the possibility of long-term engine damage. I shouldn’t have to worry about the reliability of my engine because a dealership couldn’t properly perform a routine oil change. I understand mistakes happen, but how many opportunities does a service department need to get something this basic right? I expected much better from Collierville Chrysler Dodge Jeep Ram. This experience has seriously damaged my confidence in their service department, and I believe the dealership should take responsibility for what happened, address the damage to my garage floor, and provide written assurance regarding any engine damage that may result from these mistakes. Customers should not have to inspect their vehicles after every service just to make sure the job was done correctly. Pictures below show the oil stain before and after my attempts to clean. It’s still there.

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I had a wonderful experience working with Zacchaeus Davis during my vehicle purchase yesterday! He was very professional, polite, knowledgeable, and patient throughout the entire process. He made sure all my questions were answered and went above and beyond to make the experience smooth and enjoyable. It’s refreshing to work with a young man who takes pride in what he does and provides such excellent customer service. I highly recommend him to anyone looking to purchase a vehicle. Keep up the great work Zac! Cynthia Williams

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I helped purchase my wife this Dodge Charger. I couldn’t believe she got the one with four doors though😭😭. Well she seems to really love her new car, and she recommends this location as top Dodge Dealership. Thanks again for making the purchase easy for us.

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Great experience, Taylor and David were awesome!

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I dropped off my Durango for service in early August. They’ve “fixed” it twice and both times I took it straight back to the dealer because they didn’t fix it. It has sat in the same spot out in front on service now for two weeks with no updates from them.

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Hooked us up on a great work truck for the business! Great dealer! Great lease on Ram 1500!

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Great lease specials on Jeeps. No BS dealer

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Thank you so much! Have my dad military discount s d made him feel at home. Est deal on a Ram! Made him feel like the hero he is!

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I came in and viewed a truck for my son whom is serving our Country.. he drove 3.5 hours to view and purchase the truck behind a commercial that stated they would pay off your vehicle even if you’re upside down ( which he wasn’t).. they came back as if they didn’t know their own promotion.. mis leading advertisement.. just to turn away a Sgt in the United States Army.. this dealership doesn’t support our Soldiers and he left disappointed and so did my husband and I..and we both are disabled Veterans…I would never attempt to ... Read More

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Google - Oct 31, 2026

I came in and viewed a truck for my son whom is serving our Country.. he drove 3.5 hours to view and purchase the truck behind a commercial that stated they would pay off your vehicle even if you’re upside down ( which he wasn’t).. they came back as if they didn’t know their own promotion.. mis leading advertisement.. just to turn away a Sgt in the United States Army.. this dealership doesn’t support our Soldiers and he left disappointed and so did my husband and I..and we both are disabled Veterans…I would never attempt to shop here again and advise Active and Veterans to be aware before dealing with this Dealership as they appear to not support those whom are defending our Country.

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Exceptional service!

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Only buy a car with jordan and Jordan only!!!! Best guy ever

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Great experience with Jordan. Customer service was exceptional, made the process extremely smooth and straightforward.

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David was wonderful and such a nice guy. We were treated top notch. Thank you so much for your patience and kindness.

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Amazing experience everything went smoothly definitely will be coming back

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Zac is the man James Jones

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I had a wonderful experience at this dealership. My salesman, Ed Connors, really listened to me and found me a great car with everything I wanted while staying within my budget. I wasn’t pressured into buying something I didn’t want or couldn’t afford. Best car shopping and buying experience I’ve ever had.

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Taylor Chism was very helpful thru the whole process and help us understand every step

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Bailey Barrett and her team were phenomenal. 1000% would recommend. You won’t find very many (if any) folks this transparent, understanding, and willing to do as much as they can for you!

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Super good experience! Ed Connors worked with me and got me exactly what I wanted. Definitely recommend this dealership!

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After talking to many dealerships, I drove out of my state for this one. They were friendly, kept in touch and got me the exact car I wanted and worked well with me 10/10 would come back again. Go see Ed!

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5 hours for an oil change on a Saturday.

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I booked an appointment for an oil change and ended up being charged over $3000 for replacing a thermostat and a chain case cover. I was charged for 11 hours of labor at $2420 and my vehicle was not even there for 11 hours. It was a horrible experience. I feel I was overcharged and taken advantage of.

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Purchased a truck and Bailey was friendly, helpful, and professional throughout the whole process. If you are shopping for a vehicle, I would recommend seeing her at Collierville CDJR.

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Update: 11/3/2026 took my Jeep to a trusted alignment shop and they confirmed that the front left strut was installed incorrectly. I bought my Jeep brand new and have genuinely loved it. After this experience, however, we will never buy another Jeep. My Jeep was caught between two CDJR dealerships giving conflicting diagnoses. Wolfchase claimed the struts Collierville installed were installed incorrectly (they missed thr bolt in the lower strut flange) and that's why a loud scraping noise was occuring; Collierville's final paperwork says their technician verified my concern but determined the struts were installed correctly, found a bent ... Read More

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Google - Oct 5, 2026

Update: 11/3/2026 took my Jeep to a trusted alignment shop and they confirmed that the front left strut was installed incorrectly. I bought my Jeep brand new and have genuinely loved it. After this experience, however, we will never buy another Jeep. My Jeep was caught between two CDJR dealerships giving conflicting diagnoses. Wolfchase claimed the struts Collierville installed were installed incorrectly (they missed thr bolt in the lower strut flange) and that's why a loud scraping noise was occuring; Collierville's final paperwork says their technician verified my concern but determined the struts were installed correctly, found a bent strut bracket, and attributed the noise to dry-rotted/cracked control-arm bushings. I went 110 days without my vehicle. I escalated to Stellantis Customer Care, but Stellantis ultimately closed my case because the dealership wasn't responding to them, leaving me to deal with the conflicting diagnoses myself. At pickup, I was shown a thick stack of technician documentation but refused copies when I requested them. I was also charged $160.70 for towing despite previously being told the tow between dealerships would be covered. Most concerning, I specifically put in writing that I did not want additional repairs, adjustments, or modifications made to the suspension before I had it independently evaluated. Yet the final paperwork states the bent strut bracket was bent back into place “per customer request.” My written instruction saying not to alter the suspension appears on the same repair order. I finally have my Jeep back and will be having it independently evaluated. I will also be filing a formal complaint with the appropriate Tennessee consumer protection authorities and providing my documentation. Jeep didn't lose me because I disliked my vehicle. They lost a customer who loved her Jeep because of what happened when I needed their dealership and manufacturer network to stand behind it. Do not take your vehicle here for service unless you are ok with not having it for weeks/months at a time and sketchy customer service practices. UPDATE: The dealership responded to this review asking me to “reach out directly.” To be clear, I have been reaching out directly for months, including escalating the matter through Stellantis. I was physically at this dealership TODAY when I requested copies of the technician documentation I had just been allowed to review, and that request was refused. A lack of direct communication from me has never been the problem.

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We are extremely disappointed with the service we have received from this dealership. It already took a very long time for the necessary parts to come in. The parts finally arrived on September 26, and we were told that they would begin working on the truck this week. My truck has been there since August the 12th. There was also an issue with communication regarding the repairs. We specifically told them not to install the second part and to just worry about installing the air compressor. My dad clearly told the representative not to put the second part on and to ... Read More

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Google - Oct 2, 2026

We are extremely disappointed with the service we have received from this dealership. It already took a very long time for the necessary parts to come in. The parts finally arrived on September 26, and we were told that they would begin working on the truck this week. My truck has been there since August the 12th. There was also an issue with communication regarding the repairs. We specifically told them not to install the second part and to just worry about installing the air compressor. My dad clearly told the representative not to put the second part on and to only focus on the air compressor. I was standing right beside my dad when he said this and heard the conversation myself. However, they installed the second part anyway. We were later told that my dad did not tell them not to install it, which is frustrating because I was right there when he specifically gave those instructions. The communication and the amount of time this repair has taken have been extremely frustrating. We understand that repairs can take time and that parts can be delayed, but once the parts arrived, we expected the work to actually begin. We also expected the instructions we gave regarding the repairs to be followed. I hope management takes a serious look at how this situation has been handled because customers deserve clear communication and timely service.

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I very recently bought a 2023 corvette of the showroom floor for 76k and 2 days later the break system failed, the check engine light turned on, the car over heated and meanwhile this was all while I was driving. I was then told they can’t even service the vehicle I have to go to a GM dealership which all are completely backed up. I now don’t even have a vehicle after just moving here. All I got was a sorry at least the car is under warranty. My lawyers have been called and this was the worst dealership experience ... Read More

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Google - Oct 1, 2026

I very recently bought a 2023 corvette of the showroom floor for 76k and 2 days later the break system failed, the check engine light turned on, the car over heated and meanwhile this was all while I was driving. I was then told they can’t even service the vehicle I have to go to a GM dealership which all are completely backed up. I now don’t even have a vehicle after just moving here. All I got was a sorry at least the car is under warranty. My lawyers have been called and this was the worst dealership experience iv ever had.

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Horrible service!! Dropped our Jeep off for an oil change on a Friday at 8:30 am. It’s Saturday morning and I still do not have the vehicle back and no one has communicated. When I call the dealership I cannot get anyone to even answer the phone. Do NOT bring your vehicle to this dealership for service!!!

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I had a great experience with Collierville Chrysler Dodge Jeep Ram! Jordan and Bailey assisted me while I was there. They were both kind, considerate and very straight forward. 5 of 5 stars! Will buy from CDJR in the future!

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I was satisfy with my car when I first bought it back in October or November in 2025 but everything changed recently not even having it a year . To find out the car was sold to me with a bad transmission. The Bartlett location gave me documentation proving it was existing damaged that came from a different customer prior being sold to me which I did show to the manager (Jody) . The transmission / air went out. I had to submit a warranty claim. Ken was the best but other than that I could never get in touch with the service department. ... Read More

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Google - Sep 21, 2026

I was satisfy with my car when I first bought it back in October or November in 2025 but everything changed recently not even having it a year . To find out the car was sold to me with a bad transmission. The Bartlett location gave me documentation proving it was existing damaged that came from a different customer prior being sold to me which I did show to the manager (Jody) . The transmission / air went out. I had to submit a warranty claim. Ken was the best but other than that I could never get in touch with the service department. In order to find out about my car I had to physically drive up there. Once Ken gave me his number I was able to get in contact with someone. Once I got my car back it was trash and dirt on the inside plus had to pay out of pocket for a new windshield due to it being left out in the sun causing the rearview mirror to be melted off because it wouldn’t stay on due to the sun damage.

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Extremely disappointing experience I was actively purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance information, submitted a credit application, and had my credit pulled by multiple lenders as part of the financing process. I was prepared to complete the purchase. We had also already discussed travel arrangements for me to come from Indiana to Tennessee to pick up the truck. I had invested significant time into the transaction and was making plans based on the expectation that the purchase was moving forward. I was then ... Read More

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Google - Sep 17, 2026

Extremely disappointing experience I was actively purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance information, submitted a credit application, and had my credit pulled by multiple lenders as part of the financing process. I was prepared to complete the purchase. We had also already discussed travel arrangements for me to come from Indiana to Tennessee to pick up the truck. I had invested significant time into the transaction and was making plans based on the expectation that the purchase was moving forward. I was then informed that the truck had been sold to another customer because of an internal communication error. According to the General Manager, another manager was working a second deal on the same vehicle and was unaware of my transaction. The GM apologized and acknowledged that the situation should not have happened. Mistakes happen, but what was especially disappointing was what happened afterward. The GM offered to help locate another black V8 TRD Pro for me and gave me the impression that the dealership would make an effort to help resolve the situation. I followed up, but ultimately received little to no meaningful follow-through. The most frustrating part wasn't simply losing the truck. It was that I had already provided personal information, gone through the financing process, had my credit pulled, and begun making travel arrangements to purchase a vehicle that the dealership ultimately sold to someone else because of an internal breakdown in communication. I understand that vehicles can sell quickly, and I understand that mistakes can happen. What matters is how a dealership handles those mistakes afterward. In this case, the initial error was disappointing, but the lack of follow-through after management acknowledged the mistake was what ultimately left the worst impression. I ultimately found and purchased another Tundra from a different dealership. I would recommend making absolutely certain that your vehicle is actually secured before investing significant time, providing personal information, making travel arrangements, or proceeding with financing.

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Extremely disappointing experience I was actively purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance information, submitted a credit application, and had my credit pulled by multiple lenders as part of the financing process. I was prepared to complete the purchase. We had also already discussed travel arrangements for me to come from Indiana to Tennessee to pick up the truck. I had invested significant time into the transaction and was making plans based on the expectation that the purchase was moving forward. I was then ... Read More

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DealerRater - Sep 17, 2026

Extremely disappointing experience I was actively purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance information, submitted a credit application, and had my credit pulled by multiple lenders as part of the financing process. I was prepared to complete the purchase. We had also already discussed travel arrangements for me to come from Indiana to Tennessee to pick up the truck. I had invested significant time into the transaction and was making plans based on the expectation that the purchase was moving forward. I was then informed that the truck had been sold to another customer because of an internal communication error. According to the General Manager, another manager was working a second deal on the same vehicle and was unaware of my transaction. The GM apologized and acknowledged that the situation should not have happened. Mistakes happen, but what was especially disappointing was what happened afterward. The GM offered to help locate another black V8 TRD Pro for me and gave me the impression that the dealership would make an effort to help resolve the situation. I followed up, but ultimately received little to no meaningful follow-through. The most frustrating part wasn't simply losing the truck. It was that I had already provided personal information, gone through the financing process, had my credit pulled, and begun making travel arrangements to purchase a vehicle that the dealership ultimately sold to someone else because of an internal breakdown in communication. I understand that vehicles can sell quickly, and I understand that mistakes can happen. What matters is how a dealership handles those mistakes afterward. In this case, the initial error was disappointing, but the lack of follow-through after management acknowledged the mistake was what ultimately left the worst impression. I ultimately found and purchased another Tundra from a different dealership. I would recommend making absolutely certain that your vehicle is actually secured before investing significant time, providing personal information, making travel arrangements, or proceeding with financing.

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Awesome service by Ken Lovett!

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There were some minor issues but overall experience was good. They are honesty up front sales and service personnel. They made sure vehicle was safe to drive before leaving the lot. They (service) repaired a defective part at NO cost to customer and verified a safety recall parts ordered/on the way. I recommend people look at Collierville Chrysler Dodge Jeep Ram (CDJR) dealership.

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Purchased a 2026 wrangler sport on 9/12/26. Mr. Cody Bennett was AMAZING and helped me smoothly with the process. I didn’t think I’d be approved for something sooo nice and they work with you diligently. THANKS CODY!!!!🤘🏾❤️

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I had a wonderful purchasing experience. Sales was knowledgeable and Taylor in finance did a great job. Would definitely buy from again

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I am reserving my review until they have completely taken care of a couple of issues I asked them to take care of. So far, they are not resolved!

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Due to the dealership holding out purchase paperwork for almost a month we are now about to lose our 4.2 finance rate due to the fact that our lien holder still does not have our title. I understand the DMV is behind but it didn’t help that our paperwork was not delivered as soon as the purchase was funded.

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I had such a great experience at Chrysler Dodge Jeep Ram in Collierville! I just got my first Jeep, and I couldn’t be happier with my experience. Everyone was so helpful, friendly, and made the whole process feel easy and exciting. I’m so thankful for everyone who helped me get into my Jeep and made my first Jeep-buying experience such a great one! 🥰🖤 Definitely recommend Tindall to anyone looking for a new vehicle! 🚙✨ She is amazing thanks you for everything you’ve done do!

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Worst service department ! Been 2 weeks we dropped off the jeep and no one even calls or responds to calls

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Place is amazing and Jordan was really helpful and he helped me get a vehicle.

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My husband surprised me with a new 2026 JEEP. I couldn't before thrilled with my new drive. From the time I arrived at the dealership I was greeted by the most lovely people you could meet. Tindall (sales) and Taylor- (finance manager). They worked so hard and made my dream come true! Thank you for treating us like family and for everything ya'll do helping dreams come true!

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My sales specialist was extremely helpful. Not pushy but, very polite! Her name is Bailey. I highly recommend you all come see her. She helped us find the perfect truck plus amenities. She's awesome!

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I will definitely recommend this place.Taylor was great.I've got a great deal on a great car 5 stars!!!!

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I went to Collierville Jeep Dealer to look at a used Jeep. I ended up buying a new 2026 Jeep Wrangler and the sales team was awesome. Karsen was a great sales person. The buying and delivery process was awesome. I picked up my detailed vehicle with no issues and I would highly recommend the dealership. Thank you Collierville Jeep!

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Very professional helpful great salesman They put me in the jeep I wanted

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Great day today got a 2026 jeep wrangler thanks Taylor for a great job

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Great experience from start to finish\! The entire car\-buying process was smooth, professional, and easy\. Thank you to the team for the excellent service and for making the experience stress\-free\. Highly recommended\!

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Do not recommend this place… bought a new truck back in 23 bought the extended warranty was told it would not take in effect till our factory warranty expired. But we traded it in after only owning the truck 2.5 years only had 28000 miles of 100000+ miles warranty they keep over half of the money when asked the owner to make it right cuz his sales guy told us it wouldn’t take in effect till our factory ran out. We were given 100. I feel the owner doesn’t care about the customers.. had to sign the paper work 3 to 5 times when we ... Read More

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Google - Aug 22, 2026

Do not recommend this place… bought a new truck back in 23 bought the extended warranty was told it would not take in effect till our factory warranty expired. But we traded it in after only owning the truck 2.5 years only had 28000 miles of 100000+ miles warranty they keep over half of the money when asked the owner to make it right cuz his sales guy told us it wouldn’t take in effect till our factory ran out. We were given 100. I feel the owner doesn’t care about the customers.. had to sign the paper work 3 to 5 times when we first bought the truck because the paperwork was always messed up …

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Jordan and Taylor were really helpful and informative during the buying process. They provided my dream vehicle at a great price!

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Great dealership with good customer service. Taylor was very helpful!

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First class experience at the Collierville Dodge dealership. Jordan and Taylor were super to deal with. Fair and fast service. What more could you ask for?!?!

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Easy process.

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Taylor really helped us with the purchase of our vehicle. Very appreciative.

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Worked with Darrius in parts and he was great.

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awesome service! thank you 🙂

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I had an outstanding experience purchasing my new car, and I want to recognize both Tindall (Sales) and Taylor (Finance) for making the entire process smooth and enjoyable. Tindall was knowledgeable, patient, and never made me feel pressured. He took the time to answer all my questions, explained every detail about the vehicle, and made sure I was comfortable with my decision. His professionalism and genuine commitment to customer satisfaction made a big difference. Taylor made the financing process incredibly easy. She explained all of my options clearly, was transparent throughout the process, and worked efficiently to ensure everything was ... Read More

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Google - Jul 23, 2026

I had an outstanding experience purchasing my new car, and I want to recognize both Tindall (Sales) and Taylor (Finance) for making the entire process smooth and enjoyable. Tindall was knowledgeable, patient, and never made me feel pressured. He took the time to answer all my questions, explained every detail about the vehicle, and made sure I was comfortable with my decision. His professionalism and genuine commitment to customer satisfaction made a big difference. Taylor made the financing process incredibly easy. She explained all of my options clearly, was transparent throughout the process, and worked efficiently to ensure everything was completed without any surprises. Her expertise and friendly attitude made what is usually the most stressful part of buying a car feel simple and straightforward. Together, Tindall and Taylor provided exceptional customer service from start to finish. I truly appreciate their honesty, professionalism, and dedication. I highly recommend working with them if you're looking for a hassle-free and enjoyable car-buying experience. Thank you both for making this such a positive experience!

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Tindall was me rep and she went above and beyond to help us with our purchase and was very honest with our questions.

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It doesn 't even deserve a one. I bought a car in April. The end of april, with the information of the air conditioning working properly it was cooler outside. So I didn't have to use it for at first and when i did try to use it, guess what? It didn't work? And guess what? They refused to do anything about it.Well, they offered me one thousand dollars.Excuse me, which was not even half of what the repair was.Which was twenty three hundred done by tesla Very sketchy, great on the phone.Great when ... Read More

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Google - Jul 22, 2026

It doesn 't even deserve a one. I bought a car in April. The end of april, with the information of the air conditioning working properly it was cooler outside. So I didn't have to use it for at first and when i did try to use it, guess what? It didn't work? And guess what? They refused to do anything about it.Well, they offered me one thousand dollars.Excuse me, which was not even half of what the repair was.Which was twenty three hundred done by tesla Very sketchy, great on the phone.Great when you're in there.But after you walk out, it's over.... BEWARE

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This place is terrible. I originally gave them a 5-star review but because of their service dept I’m taking it back. No one ever answers the phone once you're transferred. They never ordered my spark plugs that I’ve been waiting for after they told me twice they’ve been ordered. Do not go here for anything.

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Such an easy buying experience! Tristan did all the leg work before I arrived! I was in and out in less than an hour! Definitely recommend!! Thank you Tristan! I love my new Jeep Grand Wagoneer!

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We had a great experience with getting our vehicle service and the staff is always friendly!

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Ken Lovett & Zach Todd are the best! Excellent customer service, patience, and grade A- service on my daughter’s Jeep. I would refer anyone to Collierville Jeep Chrysler Thank you both soooo much

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Amazing experience, these guys worked with me to find the right vehicle at the right price , Taylor and Gaylen were exceptionally great through the buying experience

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I brought my 2025 Ram truck(lease) in for a recall and gave the dealership plenty of time to complete the work and no loaner vehicle offered for recall/warranty work - which is fine I suppose they don't have to do it. A few weeks after getting my truck back, I discovered the issue still wasn't resolved—the digital dash continued going blank. I called on a Friday morning after the service department opened, left a voicemail, and never received a response. Hours later, I am still waiting to hear back. Based on my experience, this is not ... Read More

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Google - Jun 12, 2026

I brought my 2025 Ram truck(lease) in for a recall and gave the dealership plenty of time to complete the work and no loaner vehicle offered for recall/warranty work - which is fine I suppose they don't have to do it. A few weeks after getting my truck back, I discovered the issue still wasn't resolved—the digital dash continued going blank. I called on a Friday morning after the service department opened, left a voicemail, and never received a response. Hours later, I am still waiting to hear back. Based on my experience, this is not a dealership I would trust to fix an issue correctly the first time. Even more disappointing was the lack of customer service. Rather than feeling like a valued customer, I felt like an inconvenience. I was a first time customer. I was willing to still over look the state of my truck it was very dirty and be happy if the work was done. Unfortunately it wasn't done correctly or there is another issue that I will have to chase them to fix. This shouldn't be the norm.

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Great job and excellent communication. Ken went above and beyond to get our Jeep repaired. Excellent service!! Thank you so much

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Purchased 3 vehicles here in the last years. Great people and excellent selection. Will continue to purchase my vehicles from Collierville CDJR.

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It’s refreshing to work with a dealership that truly values customer service and treats people with honesty and respect. I highly recommend them to anyone looking to purchase a vehicle or have their vehicle serviced.

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Bought two trucks in last 4 years, great people to work with. They went out of their way to help with an out of state title, thanks! David B

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Sunroof shattered in one of my vehicles and the service department was able to get me fixed up and fast

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Had a great experience at this dealership! The staff are incredibly attentive and understand the frustration of car problems. Highly recommend!

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Excellent people , they are very friendly and helpful. Pvery pleased with my service , will recommend them to my friends.

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They helped me with my lease turn in of my 2023 Jeep Wrangler 4XE which had to have a complicated hybrid high voltage battery recall done.

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I financed my truck through them back in September and I knew something was wrong when it took months for my tags to come in! Long story short they couldn’t get the title! They told me I can refinance or get refunded! I asked for my money back because I wasn’t fixing to go through that anymore! Well the management was rude! They blocked the truck in so I wouldn’t leave! Tried to make me sign a bogus document ( which I didn’t but snapped a picture of it)! All I want it my refund! I will ... Read More

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Google - May 12, 2026

I financed my truck through them back in September and I knew something was wrong when it took months for my tags to come in! Long story short they couldn’t get the title! They told me I can refinance or get refunded! I asked for my money back because I wasn’t fixing to go through that anymore! Well the management was rude! They blocked the truck in so I wouldn’t leave! Tried to make me sign a bogus document ( which I didn’t but snapped a picture of it)! All I want it my refund! I will never shop there ever again! Ever again! One of the managers told me I can get 10 or 12 lawyers! I might just take his advice if I’m not refunded my full amount in a timely manner because now I have to pay for rides to work!

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I almost feel takin advantage of out of my own ignorance because I was buzzed when I bought this awesome Truck, I understand it was just traded in the night before But I was curious how they serviced it in Less than 20 minutes, they filled the tank up with desile but forgot to add the Def, it was 1/4 , so $20 bucks no big deal right, then a few days later I thaught humm my dad always told me too check the oil before buying, the last dealership said, awe man u got got to do that no more these days. Well, ... Read More

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Google - May 7, 2026

I almost feel takin advantage of out of my own ignorance because I was buzzed when I bought this awesome Truck, I understand it was just traded in the night before But I was curious how they serviced it in Less than 20 minutes, they filled the tank up with desile but forgot to add the Def, it was 1/4 , so $20 bucks no big deal right, then a few days later I thaught humm my dad always told me too check the oil before buying, the last dealership said, awe man u got got to do that no more these days. Well, apparently you Do!!! If was full, BUTT BLACK as I HAVE EVER SEEN. So pops was right. This truck is so big you need a ladder to check all fluids, Luckily my wife is driving there in the early hours to get busted back up camera replaced and let them know, I mean I am understanding but fluids? I shouldn't have to check them on a $70,000 truck . The young lady Veteran was very kind and says she declined her commission $ because I am one too, awesome. Thanks Also friend of mine owns the same tuck , says he had to change both x2 fuel filters after 20,000 miles, wouldn't it be great if I didn't have to do that because mine is a little over 19,000, Old Pops advice that I did not listen to sounds like great advice Now and these days, it just goes to say, $70,000, or $20,000 doesn't mean squat, don't be embarrassed like me, check the fluids in front of them after they say it was serviced, this review is not for this dealership only it is for ALL these DEALERS.

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I had my vehicle serviced at a Chrysler Dodge Jeep Ram dealership in Collierville, TN in January 2026. During that visit, my car’s roof vinyl wrap was damaged while in the dealership’s possession—damage significant enough that the wrap now needs to be completely replaced. I reported the issue immediately after picking up my vehicle in February. My Service Advisor, Zac (or Zach), initially questioned the claim and asked for proof. I promptly provided before-and-after photos, after which he confirmed that the damage did occur while the vehicle was in their care. Despite that acknowledgment, it is now April 16, 2026—... Read More

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Google - Apr 17, 2026

I had my vehicle serviced at a Chrysler Dodge Jeep Ram dealership in Collierville, TN in January 2026. During that visit, my car’s roof vinyl wrap was damaged while in the dealership’s possession—damage significant enough that the wrap now needs to be completely replaced. I reported the issue immediately after picking up my vehicle in February. My Service Advisor, Zac (or Zach), initially questioned the claim and asked for proof. I promptly provided before-and-after photos, after which he confirmed that the damage did occur while the vehicle was in their care. Despite that acknowledgment, it is now April 16, 2026—over two months later—and the issue remains unresolved. Since then, I have made multiple attempts to move this forward. I’ve provided the wrap shop’s contact information several times, along with multiple invoices at the dealership’s request. I also communicated with a receptionist, Korena, who asked me to resend the same documents via text and email, which I did, but with no progress. I even suggested that the dealership issue payment directly to the wrap shop to simplify the process. This was refused—not due to policy, but personal preference—citing concerns based on past customer experiences, which does not apply in this situation. Communication has been extremely difficult. Zac does not return calls, and his voicemail has been full, making it impossible to leave messages. The only consistent assistance I’ve received has been from Tiffany at the front desk, who has been helpful in attempting to route calls and follow up via email. At this point, it has been three months of ongoing delays and lack of accountability for damage that was clearly acknowledged as occurring under the dealership’s care. I am now escalating this matter to dealership management in hopes of finally reaching a resolution. This situation could have been avoided with proper care and timely follow-through. I simply want the damage repaired so we can move forward. I have months' worth of text message proof as well. Review Update as of 24APR2026: Notice how the dealership responded to the positive reviews posted a few days ago. They have not responded to my comment nor reached out to me. The dealership’s lack of a response to negative reviews speaks volumes, beware!

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I love my Tucson . Had a great experience with them.Thank you all so much

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I had such an amazing experience at Hallmark Hyundai! The team was incredibly helpful, patient, and truly made the whole process smooth and stress-free. They took their time to answer all my questions and made sure I felt confident every step of the way. I never felt rushed or pressured, which meant a lot to me. Now I’m driving a car that I absolutely LOVE, and I couldn’t be happier! If you’re looking for great service and people who genuinely care, I definitely recommend them!

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My Sales Associate, Jiri Voborsky, did an outstanding job of assisting me in finding the right vehicle at the right price. He was very professional and he made my car buying transaction a pleasant experience. Every employee I encountered was professional and courteous. I will definitely be buying another vehicle from Hallmark Hyundai Flowood in the future.

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Fantastic, quick service. Really appreciate the video of the service technicians findings. I would totally recommend.

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Great experience. Sales associate Jeffrey Jamison helped me find exactly the right vehicle Thank you!

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Great service and wonderful staff. Very helpful and keep you updated every step of the way!

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Wow, where to begin. I gave the service department here so many chances. Took my Jeep here for a coolant flush, oil change, tire rotation two years ago. They didn't flush, just emptied and replaced coolant (as seen by gunk still in coolant reservoir) and then let me drive off with the lower radiator hose unattached. Had to turn around and take it back when my engine started overheating and coolant all over my wheel wells and tires. They did nothing to go above and beyond to make it up to me. Then I noticed they didn't do ... Read More

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Google - Mar 29, 2026

Wow, where to begin. I gave the service department here so many chances. Took my Jeep here for a coolant flush, oil change, tire rotation two years ago. They didn't flush, just emptied and replaced coolant (as seen by gunk still in coolant reservoir) and then let me drive off with the lower radiator hose unattached. Had to turn around and take it back when my engine started overheating and coolant all over my wheel wells and tires. They did nothing to go above and beyond to make it up to me. Then I noticed they didn't do the tire rotation (my rim with a scratch was in the same exact spot) and they say there lying to me about it. Then the guy admits he couldn't get the lug nuts off but I still had 2 other people standing there lying saying they saw him do it. The manager begged me to take down my review but offered nothing. I did, trying to be nice, thinking maybe they'll take extra special care of me moving forward. My fault for being stupid. I continued getting oil changes twice a year from there, and didn't have any problems until I took my car into another shop to have it looked at. They called me asking where my lug nut lock key was. I had gotten a completely new set from discount tire only 3 oil changes prior. They had been sitting in my glove box ever since. No one else touched the lug nuts but Collierville, CJDR and I have the receipts to prove it. I called and asked how they can make it right, and the service manager gives me some bogus excuse that "they have a master" and wouldn't have used my key. Refused to respond to my logic that they were the only ones who had touched my car for the last 3 oil changes since I got the new lug/lock set and dismissed me. Do not take your car here. They don't care about you, your vehicle, or doing the right thing. Save yourself the trouble, like they do for themselves.

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Went the extra mile to ensure I had a good experience. My agent Mark Blake is super!

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I have been well pleased with the Flowood location of Hallmark!! Shellie Johnson has always been my service rep!! She is very nice and always there to take care of my needs and knows her job completely, very helpful. I really appreciate her! Thank you for my service today! I drive 40 miles to have my car serviced but it’s well worth it!

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I purchased a new vehicle from Hallmark Hyundai on yesterday. I am extremely happy with my purchase. The staff and dealership were very courteous and professional with my purchase.

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Sales people are friendly and kept up on to date on your vehicle.tell you if they see concern

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Terrible dealers with no morals or ethics. I’d highly recommend taking your business anywhere but here. They don’t properly service their vehicles, don’t hold true to their promises, and screw their customers over. Terrible business with terrible people.

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You need to be very careful before bringing your car here. Once you leave the vehicle, it may sit there for weeks or even months. In my case, the car was sitting there for six months. The management also keeps changing every few months. The previous manager had agreed to give a discount because of the long delay and inconvenience. However, when a new manager took over, she denied that any discount had been promised. When I checked the final receipt—which I can upload anytime—it clearly shows that the discount applied was $0, despite them insisting that the discount ... Read More

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Google - Mar 13, 2026

You need to be very careful before bringing your car here. Once you leave the vehicle, it may sit there for weeks or even months. In my case, the car was sitting there for six months. The management also keeps changing every few months. The previous manager had agreed to give a discount because of the long delay and inconvenience. However, when a new manager took over, she denied that any discount had been promised. When I checked the final receipt—which I can upload anytime—it clearly shows that the discount applied was $0, despite them insisting that the discount had already been included. Unfortunately, I’m not sure how this branch is still operating with this kind of service. I would strongly advise anyone to be very cautious before leaving their vehicle here.

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They were very professional. There was a mixup with what services I was receiving but it was handled properly.

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The service staff is the best customer service people I’ve ever came in contact with. Shelly was so helpful!!

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Always a good experience! The workers are always so nice and kind. I would definitely recommend your business.

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Wagoneer service department is insufficient incapable a complete joke. I do not recommend this location to change a wiper blade. So disappointing

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Words are not enough to describe the experience of buying my very first car at 62 years of age! To say I was scared is an understatement ! Connie you were amazing ! All of the special people that took their time and energy and NON PRESSURED APPROACH were priceless and I have built some really special friendships ! It’s not about the money but what car fits the family and the budget! I love these people !!!!!! They are a perfect 10🥳

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Service writers are professional and through. Work was completed in a timely manner. Waiting area was clean and snacks were available..

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Mr. Roach and Mr. Miller was very helpful and professional. I will definitely recommend them to family and friends. I certainly thank them for their outstanding customer service at the Hallmark Hyundai dealership.

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