I bought my Jeep brand new and have genuinely loved it. After this experience, however, we will never buy another Jeep. My Jeep was caught between two CDJR dealerships giving conflicting diagnoses. Wolfchase claimed the struts Collierville installed were installed incorrectly (they missed thr bolt in the lower strut flange) and that's why a loud scraping noise was occuring; Collierville's final paperwork says their technician verified my concern but determined the struts were installed correctly, found a bent strut bracket, and attributed the noise to dry-rotted/cracked control-arm bushings. I went 110 days without my vehicle. I escalated to Stellantis Customer Care, but Stellantis ultimately closed my case because the dealership wasn't responding to them, leaving me to deal with the conflicting diagnoses myself. At pickup, I was shown a thick stack of technician documentation but refused copies when I requested them. I was also charged $160.70 for towing despite previously being told the tow between dealerships would be covered. Most concerning, I specifically put in writing that I did not want additional repairs, adjustments, or modifications made to the suspension before I had it independently evaluated. Yet the final paperwork states the bent strut bracket was bent back into place “per customer request.” My written instruction saying not to alter the suspension appears on the same repair order. I finally have my Jeep back and will be having it independently evaluated. I will also be filing a formal complaint with the appropriate Tennessee consumer protection authorities and providing my documentation. Jeep didn't lose me because I disliked my vehicle. They lost a customer who loved her Jeep because of what happened when I needed their dealership and manufacturer network to stand behind it. Do not take your vehicle here for service unless you are ok with not having it for weeks/months at a time and sketchy customer service practices. UPDATE: The dealership responded to this review asking me to “reach out directly.” To be clear, I have been reaching out directly for months, including escalating the matter through Stellantis. I was physically at this dealership TODAY when I requested copies of the technician documentation I had just been allowed to review, and that request was refused. A lack of direct communication from me has never been the problem.

We are extremely disappointed with the service we have received from this dealership. It already took a very long time for the necessary parts to come in. The parts finally arrived on September 26, and we were told that they would begin working on the truck this week. My truck has been there since August the 12th. There was also an issue with communication regarding the repairs. We specifically told them not to install the second part and to just worry about installing the air compressor. My dad clearly told the representative not to put the second part on and to only focus on the air compressor. I was standing right beside my dad when he said this and heard the conversation myself. However, they installed the second part anyway. We were later told that my dad did not tell them not to install it, which is frustrating because I was right there when he specifically gave those instructions. The communication and the amount of time this repair has taken have been extremely frustrating. We understand that repairs can take time and that parts can be delayed, but once the parts arrived, we expected the work to actually begin. We also expected the instructions we gave regarding the repairs to be followed. I hope management takes a serious look at how this situation has been handled because customers deserve clear communication and timely service.

I very recently bought a 2023 corvette of the showroom floor for 76k and 2 days later the break system failed, the check engine light turned on, the car over heated and meanwhile this was all while I was driving. I was then told they can’t even service the vehicle I have to go to a GM dealership which all are completely backed up. I now don’t even have a vehicle after just moving here. All I got was a sorry at least the car is under warranty. My lawyers have been called and this was the worst dealership experience iv ever had.