⭐ 1 Star – Extremely Disappointed in the Service Department I purchased a 2026 Grand Wagoneer, and I never imagined that something as simple as its first oil change would turn into this kind of nightmare. My fiancée took our Wagoneer to Collierville Chrysler Dodge Jeep Ram for its first oil change. Shortly afterward, we noticed oil leaking from the vehicle, leaving a large oil stain in our garage. We took it back, and the technician told us there were two seals on the oil filter and removed one. We thought the issue was resolved, but we noticed oil leaking AGAIN. We returned to the dealership, and this time we were told the oil filter was loose. Unfortunately, that wasn’t the end of it. We noticed oil leaking yet AGAIN and had to return for a THIRD time after the original oil change. Once again, we were told the oil filter was loose. This time, they had a mechanic replace and tighten the filter. You would think after all of that, someone would have made sure everything was right before returning the vehicle to us. Apparently not! When I drove the Wagoneer home, there were no warning lights. However, when I started it later to get on the road to pick up our daughter from college, the “Add Oil” warning came on. After everything we had already been through, the vehicle was apparently returned to us without the oil being properly topped off. FOUR visits for ONE routine oil change! This is beyond frustrating and completely unacceptable. We’re talking about a brand-new, expensive vehicle that has now experienced multiple oil leaks and a low-oil warning because of repeated service issues. My biggest concern is the possibility of long-term engine damage. I shouldn’t have to worry about the reliability of my engine because a dealership couldn’t properly perform a routine oil change. I understand mistakes happen, but how many opportunities does a service department need to get something this basic right? I expected much better from Collierville Chrysler Dodge Jeep Ram. This experience has seriously damaged my confidence in their service department, and I believe the dealership should take responsibility for what happened, address the damage to my garage floor, and provide written assurance regarding any engine damage that may result from these mistakes. Customers should not have to inspect their vehicles after every service just to make sure the job was done correctly. Pictures below show the oil stain before and after my attempts to clean. It’s still there.